Shipping & Returns
Shipping Policy
1. Order Processing:
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All orders will be processed within 1-3 business days, excluding weekends and holidays.
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Customers will receive a confirmation email with tracking information once the order has been shipped.
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2. Shipping Methods:
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We offer standard and expedited shipping options.
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Standard shipping typically takes 5-7 business days.
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Expedited shipping delivers within 2-3 business days.
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3. Shipping Costs:
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Shipping costs are calculated at checkout based on the weight and destination of the order.
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Free standard shipping is available on orders over $50 (excluding taxes and discounts).
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4. Order Tracking:
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Customers can track their orders using the provided tracking information.
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Shivaliks.com is not responsible for any delays caused by the shipping carrier.
Return & Exchange Policy
1. Eligibility:
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Returns and exchanges are accepted within 15 days of the purchase date.
Items must be unused, in their original condition, and with all tags attached.
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2. How to Initiate a Return or Exchange:
To initiate a return or exchange, customers must contact our customer service team at support@shivaliks.com.
Provide the order number, item(s) to be returned or exchanged, and reason for the return.
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3. Refunds:
Refunds will be issued to the original payment method within 7-10 business days after the returned items are received and inspected.
Original shipping charges are non-refundable.
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4. Exchanges:
Exchanges are subject to product availability.
If the desired item is unavailable, a refund or store credit will be issued.
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5. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a Shivaliks.com error. We recommend using a trackable shipping method for returns.
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6. Damaged or Defective Items:
If customers receive a damaged or defective item, they must contact us within 7 days of receiving the order for a replacement or refund.
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7. Final Sale Items:
Items marked as "final sale" are not eligible for return or exchange.
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Contact Information:
For any inquiries or assistance related to shipping and returns, please contact our customer service team at: Email: shivaliksonline@gmail.com
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Note: This policy is subject to change without notice. Please refer to the website for the most up-to-date information.